“Small, repetitive, continuous actions, chained together,
build momentous momentum”
— Mike Michalowicz
Accessibility, accuracy, and agility are essential for excelling in the on-demand economy that increasingly defines the logistics and distribution sectors. And those three attributes are not singular qualities easily attained. Rather they are interconnected parts that function as a powerful network carefully developed around the way you work.
The MMS Courier business model is such a network. Structured to give you control over the entire process, from recognizing your delivery need — to entering an order — to managing and tracking the delivery route — to receipt confirmation — to reporting and planning. Everything MMS Courier provides is finely tailored for ensuring your urgent needs are fulfilled in a frictionless fashion.
Here are five ways how MMS Courier accomplishes service excellence in performing on-demand deliveries across Oregon, Washington, and Idaho.
1 – Utilize the right vehicle for the job.
For the most part MMS Courier utilizes sedans or on rare occasions SUVs or minivans. And for good reason. These types of vehicles are fuel efficient, provide access to hard-to-reach destinations, are inconspicuous, and offer greater maneuverability. Which is a big deal when on-time deliveries are of utmost importance. Moreover, although the vehicles belong to our independent contract drivers, they must pass rigorous maintenance checks that ensure the drivers’ and your cargo’s safety.
2 – The courier service’s business model must align with your business needs
Trends like the final mile paradox, same or next day delivery, just-in-time stock keeping, retail order fulfillment, and similar practices are escalating at an increasing rate because consumer demand and expectations require it. As a result, urgent on-demand requests are becoming more of a standard operating procedure than rare unanticipated events. MMS Courier provides an ideal mix of people, process, and technology that helps you manage on-demand requests efficiently and effectively. By giving you the ability to manage delivery orders from start to finish — and providing a highly-trained 24/7/365 professional dispatch and operations team for times when human intervention is called for — MMS is and remains aligned with the way your organization functions.
3 – Ensure the courier knows the lay of the land
MMS Courier’s regional focus on Idaho, Oregon, and Washington cultivates a thorough familiarity with the cities, towns, and rural areas within that vast territory. Our team recognizes the special and unique challenges associated with many delivery destinations and acts in advance to ensure a smooth and frictionless process. They also understand and know how to manage through the climatic challenges that can and do unexpectedly arise in the Pacific Northwest. Snow or ice storm, flash flood, or other forces of nature impacting travel, we know people are counting on you for on-time delivery no matter the circumstances. And you can rest assured every precaution is taken into account so you can count on us to make that happen.
4 – Avoid seasonal and/or demand surges
All MMS Courier professional drivers are independent contractors. Which means they are business owners committed to growing their business in the best ways possible. They are also exceedingly dedicated to MMS. As a result, scaling up for seasonal or urgent demand surges is seamless. When order velocity is lower the drivers are free to pursue other opportunities, which means their earning potential is maximized. It also means clients are not paying exorbitant rates to offset the cost of inactive or idle drivers. Another aspect of our operating model designed specifically for meeting your needs first and foremost.
5 – Technology that enables end-to-end visibility of the delivery process
Urgent on-demand deliveries typically involve mission critical parcels needed by a patient, retailer, distributor, customer, or other entity. In many cases you must deliver the item within an hour, same day, next day, or under rushed circumstances.
If something must get somewhere within an hour or even just on the same day, it tends to be something critical that your client or you need. No one can be satisfied if you do not have up-to-date tracking on a shipment like this. This is not technology that you can implement overnight. It takes a significant investment and staff training to implement a technology solution that offers this
Driving success for your organization requires equal parts accessibility, agility, and accuracy. Which is why MMS maintains a single-minded focus on developing and employing best practices for making your deliveries in a safe and timely manner. It is also why MMS Courier is the leading on-demand courier service in Oregon, Idaho, and Washington offering the ideal blend of people, process, and technology.