— How Agility, Accessibility, and Accuracy Streamline Your Supply Chain —
In March of 2023 a massive winter storm hit the Pacific Northwest with high winds and heavy snowfall. Power was lost across the region. Roads were closed. Business came to a near standstill. That is except for the businesses people depend on for survival, like hospitals, medical centers, pharmacies, long-term care facilities, grocery stores, and other critical services we cannot live without.
During the days of the storm, affectionately known as Winter Storm Sage, and the protracted time spent recovering from the damage left in its wake you wouldn’t find MMS Courier Founder and CEO Michael Eshelby in his office. Like the 200-plus independent contract drivers that partner with MMS, Eshelby was behind the wheel of his car making sure deliveries continued without fail. And they did. Just like other times when catastrophic weather conditions made life a little more precarious.
To a person Eshelby and his cohorts report clients repeating over and over, “you folks are real lifesavers.” A phrase that is just as common on days when weather conditions are perfect according to Eshelby. “I am amazed at how valuable our clients view our delivery services,” he says. “The gratitude our clients express is overwhelming. And it certainly serves as a powerful motivation for the entire organization — our independent driver partners, dispatch, operations, and account services teams. We recognize how important our deliveries are to our clients and those they serve.” A clear reason why MMS Courier boasts a 98% on-time delivery record of achievement.
An Elevated Mission is Established
As the team shared the news about clients referring to them as “real lifesavers” the team began referring to their services as “lifesaving logistics™”. At first the phrase was used in a somewhat lighthearted manner, because the team found it difficult to accept their newfound status as true lifesavers.
But over time “lifesaving logistics™” became more than a upbeat motto. It became a call to action with a renewed commitment and energy for making deliveries safe, on-time, and according to specific product requirements, such as those related to temperature-sensitive items or governed by special handling regulations.
The mission of lifesaving logistics™ flourished when clients enthusiastically responded to learning about it. “Someone mentioned the term ‘lifesaving logistics’ in a client meeting completely out-of-the-blue,” says MMS Courier COO Carolyn Dooley. “We couldn’t believe the response. The magnitude of the respect and esteem clients attached to our services was a bit overwhelming. You would of thought we were the world class surgeons. And an even bigger shock is that they didn’t view lifesaving logistics™ as boasting at all. They tell us time and again ‘that is exactly how we think of you.’”
Agility
MMS Courier provides a breadth of delivery options, including same-day delivery, weekend delivery, next flight out, on-demand, sweep routes, and specific time window deliveries. All designed to ensure your products are where they need to be when they need to be there. Moreover, each mode of service is responsive to your needs, even when they change unexpectedly. That makes MMS an agile delivery partner.
By partnering exclusively with independent contract drivers, MMS scales-up or down as order volume dictates. Moreover, these 200-plus professionally trained operators know the geographic areas they serve like the back of their hand. So when situations require intuitive insight and fast action they are prepared to do what it takes to keep your deliveries on-time, safe, and in the same condition as when they were received.
Accessibility
With MMS Courier the status of every shipment is completely transparent. So you always know where the drive is located, their estimated time of arrival, and if there are potential delays that can be avoided by human intervention. That is because the MMS Courier e-courier logistics management software allows you to track orders in real-time. Moreover, MMS provides 24/7/365 specially trained dispatch and operations personnel when expert intervention is required.
Proactive communications options like pick-up notifications and signed delivery verifications help reduce the stress and anxiety associated with delivery of essential and potentially lifesaving medications, medical supplies, test results, and treatment information.
Accuracy
Cost-effectiveness is another key benefit MMS Courier delivers. Some of the ways in which For example, by partnering with MMS Courier you avoid the burden and heavy cost of maintaining a fleet of cars and the drivers that go with that expense. So formerly fixed operating expenses become variable costs based on actual need. A simple case of cost reduction through use-based economics.
At the same time you eliminate you variable costs associated with vehicle maintenance, fuel, insurance, and driver salaries. Instead you shift the cost to MMS, who can spread such expenses across a larger number of deliveries. This creates competitive rates that help you operate more profitability.
MMS Courier: Lifesaving Logistics™
The Lifesaving Logistics™ offered by MMS Courier are essential for optimizing deliveries in a wide variety of industries. Resulting in real and verifiable benefits that enhance customer satisfaction, operational efficiency, and cost-effectiveness. By entrusting mission-critical deliveries to MMS Courier, you can streamline delivery operations, exceed customer expectations, and reduce costs. As a result you establish more efficient, predictable, reliable, and profitable supply chain practices. A truly honest and verifiable lifesaving value proposition.