METHODOLOGY
People count on you to get things right, which is why you should count on MMS Courier to get things there.
Our love for driving isn’t limited to behind the wheel. Your MMS account management, customer service, operations, and dispatch teams love driving superior results as well.
Which means we consider on-time delivery, safety, regulatory compliance, prompt response times, order fulfillment, and polite, courteous service as important as you do.
From developing and implementing comprehensive, regularly scheduled courier routes to quickly acting on urgent on-demand requests, your MMS team of professionals vigilantly oversee the package and parcel transportation process from start to finish.
Our business model is built around three critical Shared Values of Agility, Accuracy, and Accessibility. Giving you the expertise, support, and performance excellence your organization demands and deserves.
MMS Courier provides you with over 200 highly skilled, independent professional drivers. Our business model allows for fast and efficient scale-up or scale-down based on your delivery needs and volume.
The MMS customized e-courier application provides you with complete visibility and control over all transactions and account activity. As a result, you always know the cost, expected pick–up and delivery times, and whereabouts of your precious cargo.
MMS equips you with leading-edge technology for order entry, tracking, and account management. Yet you will also appreciate our fully-staffed, professional customer service team at times when immediate human contact or intervention is necessary.
- PEOPLE
- PROCESS
- TECHNOLOGY
People, Process, and Technology (PPT) are the essential elements that ensure peak performance. Which is why MMS invests significant time and resources optimizing organizational efficiency and bringing these three integral components into balance.
Our methodology begins with Process and defining mission-critical metrics, KPIs, data collection and sharing, and potential system constraints. We then identify the People and Technology required to drive the desired actions and outcomes.
Because of this approach MMS helps you elevate and continuously improve on performance while maintaining an ideal operating balance; be it Scheduled Routes / Sweeps, On-Demand Courier, or Intra-Organization deliveries.
END-TO-END CONNECTIVITY
MMS Courier utilizes state-of-the-art technology from e-courier, a market leader in logistics automation. The system provides scheduling, routing, expediting, and confirming all of your deliveries — whether via regularly scheduled route, on-demand shipments, or intra-office correspondence.
Our purpose-built, web-based technology from e-courier ensures complete visibility from start to finish of the delivery process. And it is accessible from your desktop, laptop, mobile phone, notebook, or any other Internet-enabled device.
- Enter, manage, and track orders in the cloud.
- System compatible with any Internet enabled device: desktop, laptop, notebook, smartphone.
- Integrate courier operations across your entire organization, providing access as necessary.
- Track and share business and operations metrics in real-time.
- Customized onboarding, training, and system installation and setup based on your specific business needs.
- Ongoing support and training programs available.
COMPLETE CONTROL
ONLINE ACCESSIBILITY AND VISIBITY, PUTS YOU IN CONTROL OF THE ENTIRE DELIVERY PROCESS
- Seamlessly place and confirm orders with one easy-to-use application.
- Automated dispatch and routing.
- Automated pick-up and delivery notifications.
- Real-time dashboard provides order status and performance insights.
- Auto-verification of client contact and billing information, and pick-up and delivery addresses ensures end-to-end accuracy.
- Piece-level and invoice reference tracking on all orders.
- Filter and locate orders by tracking number, date range, reference number, or service type.
- Efficiently research specific orders and create corresponding audit trail.
- Create custom reports with detailed shipment information.