“Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.”
— Jeffrey Gitomer
The healthcare continuum relies heavily on having the appropriate supplies when and where they are needed. At the same time, managing costs, especially those related to transporting, stocking and maintaining ideal inventory levels is essential in an industry characterized by razor thin margins and uncompromising demands. There is no room for error — patients and channel partners are counting on you for ensuring specimens, lab test results, x-rays, MRIs, and other related healthcare products and services arrive at the correct destination, intact, and on time.
The proliferation of Just-in-Time (JIT) supply chain management across the healthcare continuum underscores the importance of cultivating partnerships with capable courier services you trust. Professionals that are passionate about what they do for you and how they do it. People who recognize there is more value in meeting delivery schedules than maximizing load capacity.
MMS Courier is your vital link between hospitals, laboratories, clinics, pharmacies, and healthcare providers in the Pacific Northwest — Washington, Idaho, and Oregon. Here are six ways MMS Courier helps you provide service excellence at every stage of the healthcare continuum:
1- Avoid Out-of-Stocks
Managing days inventory on hand (DIOH) is mission critical. Inventory management systems deployed by both medical supply distributors and those they serve go a long way in ensuring healthcare practitioners have what they need precisely when they need it. Extended periods of stocking and storing products is expensive. Not to mention it can also take up valuable real estate. Especially when it is virtually impossible to predict when or how much of a particular medical supply is required. A reliable courier service gives you access to crucial supplies whether the need is urgent or can be fulfilled via a regularly scheduled route.
2 – Prevent Waste
Unused, damaged, or out-of-date products are the bane of the care continuum. So preventing waste is a must from both a cost containment and service quality perspective. Partnering with MMS Courier gives you the agility of ordering supplies as needed. Reducing the possibility of materials expiring, gathering dust, or getting lost before they can be used.
3 – Courier Availability
Employing couriers on a full-time or even part-time basis is cost prohibitive in most cases. First, volume must be adequate to keep resources active throughout an entire shift. Second, employee benefits can introduce expenses that directly impact bottom line metrics. And what about urgent or unanticipated delivery needs when a staff courier is not on duty or available? Healthcare delivery experts like MMS Courier provide professionally trained drivers certified in handling hazardous and HIPAA-sensitive parcels. Plus, e-courier technology provides readily accessible pick-up and delivery notifications and signature confirmations that help ensure the safety and security of deliveries with the added benefit of a digitally verifiable chain of custody.
4 – 24/7/365 Professional Support
Access to a highly trained, dedicated dispatch and operations team ensures exceptional service levels when human intervention is required. So when special and unique challenges arise you are never left to fend for yourself.
5 – Exhaustive Record Keeping
By initiating and managing all delivery activity within one end-to-end solution a detailed, comprehensive record of each action is established and maintained. Not only does this provide important chain of custody and order tracking capability, but it is also an invaluable asset when it comes to budgeting, planning, and validating operating efficiency.
6 – Efficient Delivery Management
Healthcare continuum deliveries typically involve mission critical medical supplies or test results needed by a patient, care giver, distributor, hospital, clinic, lab, or other related entity. In many cases you must provide the item within an hour, on the same or next day, under rushed circumstances, or in crisis mode. Routinely scheduled deliveries require knowledge of inventory usage, safety stock required, and the amount of time it takes to procure specific materials.
Technology like the e-courier solution offered by MMS Courier is the key component that gives you complete control over any and all courier activity. The application is easy to use and accessible through any Internet-enabled device, such as your smartphone, tablet, or desktop computer.
Driving success for your organization requires equal parts accessibility, agility, and accuracy. Which is why MMS maintains a single-minded focus on developing and employing best practices for making your deliveries in a safe and timely manner. It is also why MMS Courier is a leading healthcare continuum courier service in Oregon, Idaho, and Washington.