In God we trust. All others bring data.
— W. Edwards Deming
Making critical business decisions is a challenge for people at every level of your organization. The unintended complexities of process automation, meant to simplify operations, have in many cases made decision-making even more difficult. Sifting through mountains of data seeking meaningful insights, wasting time searching for documents required for completing important tasks, or accessing mission critical data, people are confused and frustrated to the point of inaction. So, they revert to the most trusted, time-honored tool all of us are equipped with —gut instinct.
Research conducted by executive search firm Christian & Timbers reveals that “45% of corporate executives are more comfortable making critical decisions based on instinct rather than facts and figures.”1 A more recent study produced by Wakefield as part of the annual Alation “State of Data” report found “two-thirds of CEOs still rely on gut feel when making decisions.”2
In and of itself gut intuition is not a bad thing. After all, one’s instincts are greatly impacted by a lifetime of observation and experience. The adage “practice makes perfect” exemplifies this way of thinking about instinct. Yet, it also introduces the importance of facts and figures in the equation. Experience with a particular subject matter or situation involves a sharpening of one’s instincts but it also depends heavily on validating observations, assessments, and conclusions regarding outcomes.
Fortunately, the e-courier technology provided by MMS Courier helps you integrate intuition with powerful, accurate, and accessible decision-support tools. When combined with the industry expertise, intelligence, and analytical skills of a collaborative team our planning, routing, scheduling, dispatching, monitoring, and reporting solution takes the complexity out of decision-making. Giving you a valuable resource gut instinct can never match on its own.
PLANNING
MMS Courier utilizes state-of-the-art technology from e-courier, a market leader in logistics automation. The system provides scheduling, routing, expediting, and confirmations for all messenger activity — whether it involves regularly scheduled routes, on-demand shipments, or intra-office correspondence.
The system, built around our seven-step process, provides complete visibility from start to finish of the delivery process. And it is accessible from your desktop, laptop, mobile phone, notebook, or any other Internet-enabled device, allowing you to enter, manage, and track orders in the cloud.
Best of all, the entirety of your courier-related information is generated, stored, and accessible in one easy-to-use system. As a result, you can monitor and share business and operations metrics in real-time. And, if need be, intervene by manually adjusting operations. The functionality comes together in reporting, as you closely evaluate route performance, determine how to minimize, or more efficiently manage STAT orders, and discover other ways to continuously improve courier operations.
ORDER ENTRY AND TRACKING
MMS Courier provides seamless online order entry and tracking capabilities. Auto-verified addresses ensure pick-up and delivery accuracy. System-generated confirmations keep you informed of the delivery status of every parcel. Moreover, you have piece-level documentation and detailed notes relative to every invoice for fast and efficient look-up, verification, and performance evaluation. Built-in rate quote functionality based on service and order parameters takes any guesswork out of the process.
If issues do arise you can filter and find orders by tracking number, date range, reference number, service type and or other critical data attached to a delivery. You can even research complete order detail and validate the audit trail.
ORDER INSIGHTS AND REPORTING
Things move at break-neck speeds these days. Urgency is no longer a special circumstance — it’s standard operating procedure. Of course, that doesn’t mean costs and capital expenditures can be ignored. Rather, they must be precisely budgeted and meticulously managed.
“I need it now,” “on-demand service,” and “just-in-time” are not fads. They are phrases that define the way things are. But they don’t have to lead to increased pressure or stress. To the contrary. MMS Courier is designed for people just like you. People who don’t have the time or inclination to focus on anything but the core competencies that vest your organization with value. And MMS provides deep experience in multiple industries, such as: LTC Pharmacies, Retail Pharmacies, Hospital, Medical Center, and Diagnostic Labs, Inter-office correspondence, Business-to-Business documents and parcels (real estate, title company, insurance).
Courier performance metrics can be collected and displayed within customizable real-time dashboards. This enables you to build custom reports and produce detailed, integrated delivery information on all activity within the system. Imagine the time saved and accuracy gained when developing your next cost/benefit analysis.
You want and demand three things from your courier services: speed, efficiency, and a viable means for achieving business goals and objectives. People, Process, and Technology (PPT) are the essential elements that ensure peak performance. Which is why MMS invests significant time and resources optimizing organizational efficiency and bringing these three integral components into balance. As a result, you have the support you need for making critical business decisions.
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1 Bonabeau, Eric, Harvard Business Review: https://hbr.org/2003/05/dont-trust-your-gut
2 Powell, James E., Upside: https://tdwi.org/articles/2020/10/01/biz-all-why-gut-instinct-still-dominates-decision-making.aspx