Technological advances over the last twenty years have significantly enhanced your access to people, goods, and services. At the same time, organizations are shifting toward self-service business models that provide and require greater user control. Especially where customer service is involved. The end result in many instances is less efficient operations, higher cost of doing business, and underwhelmed customers or end-users.
So despite all of the innovative advances aimed at improving accessibility to vital information and people, if and when challenges arise, you are left to fend for yourself. That is not the case when doing business with MMS Courier. The firm’s customer-centric business model gives you complete visibility and control of the delivery process. From order entry to signed receipt confirmation to comprehensive record keeping and account management — MMS provides highly-qualified and specially trained professionals that optimize the courier process every step of the way.
Here are three critical ways the accessibility offered by MMS Courier improves performance for your organization in the areas where messengers are a pivotal component of your operating systems.
Route and Delivery Optimization
Efficiently distributing crucial and time-sensitive medical supplies, medications, test results, legal documents, or other important items throughout the healthcare ecosystem is an ongoing challenge. Weather, traffic patterns, geography, supply chain fluidity, decentralization of point-of-care facilities, product availability, and a host of additional unforeseen obstacles elevate the impact of such impediments on bottom and topline performance.
The end-to-end e-courier logistics software provided by MMS Courier gives you complete visibility from start to finish of the delivery process. That means you can track an order in real-time. From pick-up to delivery. If a route needs to be changed or a stop added, eliminated, or changed for any reason you can do so in on the fly. And MMS provides dispatch and operations personnel around the clock 365 days a year. So if human intervention is required professionals are prepared and equipped to assist you.
Another aspect of MMS Courier’s superior accessibility is the vehicles utilized by our Independent Contract Drivers. For the most part our partner drives operate fuel-efficient sedans or smaller SUVs. Not only does that keep costs at a minimum, but it gives them added maneuverability in heavy traffic and access to some very hard to get to locations.
Frictionless Scale-up or Scale-down
MMS Courier partners with over 200 professional Independent Contract Drivers covering over 30,000 miles per day. All with a 98% on-time record. These partners are professionally trained independent business owners 
committed to providing exceptional service. Their reputation and business profitability demand it. More importantly, by partnering with independent operators MMS Courier can scale-up or scale-down based on seasonal demand, route expansion, or frequency of urgent or on-demand deliveries.
This professional experience is also invaluable in planning regularly scheduled and sweep routes. MMS partners are well acquainted with the terrain and roadways throughout the Pacific Northwest and bring deep insight and knowledge into determining the best possible ways to ensure you shipments arrive where they are supposed to be when they are supposed to be there. For the best price possible.
Planning and Budgeting
Imagine the value of accessing and being able to share all courier activity in one integrated application. MMS Courier gives you that capability. Now you glean insight from each and every delivery. Establish and assess route performance metrics. Evaluate costs and recognize opportunities for eliminating or significantly decreasing unnecessary expense. All within your customizable e-courier instance provided by MMS Courier.
As a result, you take all of the guesswork out of planning and budgeting for your courier program. Moreover, dedicated account managers are available to help ensure you optimize the process.
People count on you to get things right. There is no margin for error when peoples’ health and wellness is concerned. Medical professionals and pharmacists need the resources and information required for providing the best care available. MMS ensures they have what they need when and where they need it. And although our services are concentrated in the Pacific Northwest — Oregon, Washington, and Idaho — MMS Courier partners deliver the same quality service in parts of California, Arizona, and Nevada as well.