Operations

Three critical factors for efficiently managing your courier or messenger program.

Business Strategy, Industry News, Operations, Organization Development /

“Culture eats strategy for breakfast.”— Peter Drucker When Peter Drucker famously proclaimed, “culture eats strategy for breakfast,” the business management icon refocused executives obsessed with operational efficiency and management by objective on the relevance of the human factor in achieving organizational goals and objectives. According to Drucker, the crucial component of any organization is the […]

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When time is of the essence accessibility matters.

Business Strategy, Industry News, Operations /

“Availability trumps ability every time.”— Michael Eshelby “Time is of the essence” readily implies a need for immediacy, urgency, and action. It is not a phrase that is easy to ignore. But “time is of the essence” is also a term used in business planning, contract law, medical procedures, and other situations where forethought, deliberation,

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Enthusiasm and Persistence are how excellence is delivered. Time and again.

Business Strategy, Industry News, Operations, Organization Development /

“80 percent of success is just showing up” — Woody Allen “It’s not often one is motivated by wisdom offered up by Woody Allen. And to be quite honest, I thought his quote about the importance of showing up was actually the product of the inimitable Yogi Berra. Nevertheless, there is honest value in the

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Accuracy Ensures Quality Performance While Facilitating Decision-Making

Business Strategy, Operations, Organization Development /

“Fast is fine but accuracy is everything.”      — Wyatt Earp According to one prominent NFL scout, when asked about evaluating quarterbacks, it’s definitely “accuracy over arm strength.” An NFL coach told ESPN, “functional intelligence, natural decision-making and accuracy” are his top three needs when evaluating college quarterbacks. Both opinions echo the guiding mantra

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MMS Courier hosts driver appreciation events

Company Announcements, Driver Profile, Operations, Organization Development /

I take to the open road, healthy, free, the world before me.”   — Walt Whitman MMS Courier held three driver appreciation events in June. The events were an excellent opportunity to demonstrate how valuable the independent contract driver team is in ensuring client deliveries are seamlessly completed safely and on-time. The team also shared critical

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The Rock and Roll of Delivering Excellence

Business Strategy, Industry News, Operations, Organization Development /

“The little things in life make the biggest difference.”   — Sandy Gennaro Rock and Roll drumming legend Sandy Gennaro says “every single business on this planet exists to bring value to other people. Your product [or service] must enhance other people’s lives.” Gennaro speaks from experience gleaned over 52 years recording and performing in

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In an Agile organization everybody rows the boat.

Business Strategy, Operations, Organization Development /

Agility accelerates teamwork College football coach P. J. Fleck gained national notoriety with a highly motivational style fueled by a very simple call-to-action: “row the boat.” Fleck now head of the University of Minnesota football program, says “row the boat represents hope, energy, and purpose.” According to an interview broadcast by ESPN radio,  Fleck attributes

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Agility isn’t Automatic — It’s an Outcome.

Business Strategy, Operations, Organization Development /

“Agility energizes teamwork.” Agility is a popular word in today’s business lexicon. According to McKinsey’s Aaron De Smet “agility is the ability of an organization to renew itself, adapt, change quickly, and succeed in a rapidly changing, ambiguous, turbulent environment.” De Smet, a principal in McKinsey’s organization design group goes on to say that “agility

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Agility enables and elevates teamwork

Business Strategy, Operations, Organization Development /

The agile organization focuses on teamwork as the primary means of melding people, process and technology into an environment of elevated performance and continuous improvement. Christopher Mims, Technology columnist with the Wall street Journal, writes; “Alongside life, liberty and the pursuit of happiness, you can now add another inalienable right: two-day shipping on practically everything.

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