Doug Knuth

The Rock and Roll of Delivering Excellence

“The little things in life make the biggest difference.”   — Sandy Gennaro Rock and Roll drumming legend Sandy Gennaro says “every single business on this planet exists to bring value to other people. Your product [or service] must enhance other people’s lives.” Gennaro speaks from experience gleaned over 52 years recording and performing in

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In an Agile organization everybody rows the boat.

Agility accelerates teamwork College football coach P. J. Fleck gained national notoriety with a highly motivational style fueled by a very simple call-to-action: “row the boat.” Fleck now head of the University of Minnesota football program, says “row the boat represents hope, energy, and purpose.” According to an interview broadcast by ESPN radio,  Fleck attributes

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How Technology is Improving Your Courier and Intra-Organization Logistics Performance

The transportation industry has come a long way since the days of Louie De Palma — the surly, greedy, conniving dispatcher and cashier on the Emmy award-winning television comedy Taxi. Equipped with a telephone, PA system and an aggressive, abusive and boisterous management style De Palma — played by Danny DeVito — oversaw the dispatch

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An Agile, Well-Orchestrated Courier Plan is More Important Now than Ever Before

  A global pandemic. Increasing numbers of people working remotely. Heightened need for fast and accurate sharing of vital medical and health care information. Escalating e-commerce activity. Rising need for sharing documents and equipment between remote or multiple working sites. Transforming retail business models as local stores increasingly function as fulfillment centers. There is no

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